Care & Support | Warranty and Support: What INTIMYX Covers

Care & Support | Warranty and Support: What INTIMYX Covers

Support should feel clear, especially when the product is personal.

INTIMYX provides warranty support so you can shop with more peace of mind. Our customer card states that within 2 years of purchase, starting from the payment date, if your device fails to perform due to a technical defect, INTIMYX will replace it with a brand-new unit.

What is included

The warranty covers manufacturing defects and functional failures under normal use. In simple terms, if something technical is wrong with the device during normal use, reach out to us and we will help review the issue.

What to prepare

For warranty claims or product assistance, please contact us through official support channels such as email, Instagram, Shopee, or the website. Provide proof of purchase so the team can confirm the order and assist properly.

If purchased from a third party

If your product was purchased through a third-party distributor, please contact the original purchase source for assistance.

Our support promise

INTIMYX is designed around comfort, privacy, and confidence. Support is part of that experience. If you need help, you do not need to over-explain. Just reach out through the official channel and we will guide you from there.

 

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Gentle Assurance

Discreet Packaging & Delivery

All INTIMYX orders are shipped in discreet outer packaging with no explicit product names or sensitive branding displayed externally.

Orders are typically processed within 24 hours when stock is available. Metro Manila delivery usually arrives within 1–3 business days, with same-day delivery available in selected areas.

2-Year Warranty & Support

Every INTIMYX device is backed by a 2-year limited replacement warranty covering manufacturing and functional defects under normal use.

If you need assistance with product care, usage, or warranty support, our customer support team is available through our official channels.

Designed for Comfort & Safety

INTIMYX products are designed with soft-touch body-safe silicone and thoughtful ergonomic forms for a more comfortable and approachable experience.

Selected materials are tested for daily intimate wellness use and easy maintenance.

Care & Cleaning

For best performance and longevity, gently clean your device before and after use with mild soap and water or an appropriate toy cleaner.

Store your device in a dry and clean environment using the included discreet pouch.