Frequently Asked Questions

Yes. Your parcel arrives in plain outer packaging. No product names, images, or sensitive descriptions are shown outside.

In-stock orders are usually processed within 24 hours. Metro Manila delivery normally takes 1-3 business days. Same-day delivery may be available in selected areas.

Available payment options are shown securely at checkout. Select the method that feels most convenient before completing your order.

For hygiene reasons, opened or used products cannot be returned or exchanged. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Yes. INTIMYX devices include a 2-year limited warranty covering manufacturing and functional defects under normal personal use.

Clean your device before and after use with mild soap and water or an appropriate toy cleaner. Let it dry fully, then store it in a clean, dry place.

INTIMYX products are for adults aged 18 and above, or the legal age in your location.

Email official@intimyx.ph or message @intimyxofficial on Instagram. We are happy to help with products, orders, and warranty support.